For many in the insurance industry and the financial services sector, the idea of social media can be a daunting one. Its rapid advance into our lives brings uncertainty and an inability to truly understand how to use this new technology and how to determine whether or not it is relevant. read more »

Chances are your customers have often felt that their preferences are not being addressed when presented with a well-intended but isolated, generic offer that misses the mark. To improve customer satisfaction, more and more financial institutions are taking more of a customer centric approach by presenting customized multi-product offerings in an attempt to meet their customer’s unique needs. read more »

We all get them, the late night calls that we dread just as we’re about to sit down for dinner or enjoy some television. Of course I’m talking about Telemarketers. read more »

Within many insurance companies, there is an obvious truth that can no longer be overlooked. The elephant in the room is that current manual product management processes – which require frequent collaboration between many different stakeholders – are inconsistent and rob insurers of much-needed agility. read more »

It’s one of the most important decisions a large or mid-size P&C insurer can make: When replacing a core system or systems, should you purchase an end-to-end suite from a single vendor or opt for a best-of-breed solution? read more »

Tech Decisions Article Makes a Strong Case for Transformation – and that the Risk may lie in not doing it. read more »

Recent bank regulatory compliance legislation has been prescribing a veritable alphabet-soup of legislative and compliance changes for banks. read more »