With the new year in hand, we thought it would be a good idea to have a quick look at some of the more popular posts from 2010. read more »

"Why aren't banks innovating more?" asked an attendee during a presentation at the recent BAI Retail Delivery 2010 conference. The response from one banker was that the many recent regulatory changes and continued uncertainty combined with the high maintenance costs of existing products and systems. And either frozen or shrinking budgets make it difficult to find time and money for innovation. read more »

The recent Bank Systems & Technology Executive Summit in San Diego was a great reminder of the daunting breadth and number of issues facing today's CIO's and senior technology executives. Below is a partial list of the key issues that were discussed at the summit:read more »

Most large banks have done a great job over the past several years getting their vast amounts of customer information organized. There was a time when every bank system had its own unique customer records. This made it impossible for banks to understand how many customers they had, who they were and what additional products and services to market to them. read more »

To capitalize on product bundling advantages most banks have either launched or are in the process of launching bundles. Some are even on their second or third generation of product bundling initiatives. read more »

For many in the insurance industry and the financial services sector, the idea of social media can be a daunting one. Its rapid advance into our lives brings uncertainty and an inability to truly understand how to use this new technology and how to determine whether or not it is relevant. read more »

Chances are your customers have often felt that their preferences are not being addressed when presented with a well-intended but isolated, generic offer that misses the mark. To improve customer satisfaction, more and more financial institutions are taking more of a customer centric approach by presenting customized multi-product offerings in an attempt to meet their customer’s unique needs. read more »

Recent bank regulatory compliance legislation has been prescribing a veritable alphabet-soup of legislative and compliance changes for banks. read more »